Meet the Team
The Stansfeld people encompass the perfect blend of strategic talents including administration, digital technology, and marketing skills which have set the foundation for the company’s 30 years of success.
As President, Ari leads Stansfeld’s operations and client relations teams where she has streamlined processes and realigned accountabilities. Because memberships are the main source of revenue for associations, she believes providing great service in a timely manner leads to member satisfaction and, ultimately, retention.
She has extensive experience in managing large-scale customer service operations, spending more than a decade in customer-facing operations within luxury branded hotels. In the demanding 24-hour-a-day, 365 days-a-year hospitality world, she managed customer experiences for guests who expect and deserve the best.
Ari’s teams and the service they provided were consistently recognized by customers as the best in the world. Ari’s accolades include #1 Arrival Experience for JW Marriott Brand for North America (2017 & 2018), JW Manager of the Year Nomination (2016), Marriott Opening Hotel of the Year (2015), #1 Sheraton Hotel in the Brand (2013 & 2014), White Lodging Manager of the Year (2011 & 2009), and White Lodging President’s Council Award Recipient (2010).
Ari’s strengths include (1) focusing on customer priorities and needs; (2) identifying and analyzing the causes of operational inefficiencies; (3) creating and implementing quality business processes; (4) executing business plans; (5) insuring adherence to business processes; (6) focusing on customer feedback and process improvement; and (7) identifying and developing talented customer service professionals.
Ari has a bachelor’s degree in business administration from Central Michigan University.
As Operations Manager, Elicia provides leadership for Stansfeld’s clients’ activities and offers experienced operational strategies for growth, development, and expansion. Delivering excellent support to the President and staff, she directs the day-to-day operations of the organization to ensure excellent communication and responsiveness to clients.
Elicia brings over 10 years of non-profit executive management experience to the table. Her lifelong commitment to attain result-driven outcomes quickly, efficiently, with superior quality workmanship and positive inspirational style has been continuously demonstrated across her achievements and roles.
After cutting her teeth in politics, leading numerous political and fundraising campaigns for state and local officials across the United States, including a State Director as a Presidential Candidate, Elicia graduated to the world of nonprofit management, focusing on voter registration. She was quickly recognized for her talent to identify opportunities for success and effective training methods, subsequently leading expansion efforts of multiple organizations. Under her executive leadership, her organizations registered over 250,000 voters across the country.
Elicia graduated cum laude with a Bachelor of Arts in Communications from Loyola University, New Orleans, and received her Master’s in Business Administration in 2017 from the University of Nevada, Las Vegas.
Director of Marketing
Isabel brings 15 years of customer service experience to the Stansfeld team. As Event Manager, she oversees the planning and execution of partner events. Her love for providing exceptional client and guest experiences began when she joined the Ritz-Carlton Hotel in Battery Park, N.Y. Here, she found her calling, specializing in conference services. Over the years, she has worked her way through luxury hotels in New York City including the New York Palace, Mondrian SoHo, and opened Ian Schrager’s PUBLIC Hotel.
She left the hospitality industry for a few years to try her hand at operations and outreach coordination at a local charter school in Brooklyn. But her heart and passion remained in event planning. She enjoys getting to know people on a personal level, supporting clients, encouraging speakers, and ensuring her events are productive and successful.
Membership Services Manager
An eight-year hospitality veteran, Cinthia joins Stansfeld LLC as the Membership Services Manager, where she leads the charge as the liaison between our clients and their members. Cinthia is what we like to call our “air-traffic controller” where she interacts with members on a daily basis to quickly identify, assess and develop a plan of attack to support the memberships for all our clients.
A native to South Texas, Cinthia grew up near South Padre Island and attended the University of Texas Brownsville where she majored in Biology with a minor in language interpretation and translation.
Prior to joining Stansfeld, Cinthia was a logistics coordinator for a Texas-based transportation company and, most recently, spent the last 8 years playing key leadership roles while executing memorable service, delivering superior guest satisfaction, and leaving lasting impressions on both guests and associates.
With over 10 years of marketing experience and more than 6 years of managing client relations and communications, Nichole represents the Stansfeld team as an Outreach Specialist. As such, she is responsible for managing client relations with members. She also helps manage and maintain graphic design projects for all our clients, including newsletters, flyers, and more.
Nichole is originally from Michigan but now lives in NYC where she has been for the last 11 years. She holds a bachelor’s degree in Journalism with a minor in Advertising and Marketing. She also has a Master’s of Business Administration in Marketing and International Management.
Digital Marketing Manager
Lea has 20 years of marketing experience, both in the traditional and digital space. She began her career as a media planner, identifying the ideal customer for her clients, knowing how to reach them, and understanding and speaking to their individual pain points. She has since taken that knowledge and transitioned to the digital space where she continues to meet and speak to prospects and clients where they are online.
As a results-oriented digital marketing strategist, she works with clients to develop plans that effectively meet their goals. She’s a stickler for proper grammar, a fan of the Oxford Comma, and will judge you harshly if you use the wrong there, their or they’re.
Lea manages the day-to-day digital marketing efforts for all of Stansfeld’s clients, including overall strategy, website, email, and social media. She is Content Marketing Certified through both Content Marketing Institute and HubSpot and Social Media Certified through HubSpot.
With over 30 years of experience, Mary Manos serves as Project Manager at Stansfeld. She is responsible for managing open projects within the organization, communicating deadlines, providing guidance on improvement initiatives, and supporting staff when and where they need it.
Mary is a graduate of The Ohio State University with a Bachelor of Science in Business Administration. She has spent the majority of her career in finance, audit, and healthcare, where her focus on process improvement and attention to detail has led to greater efficiencies and success for the organizations and clients she has served.
After spending 11 years in Dallas, Mary returned to her hometown of Cleveland, OH, where she, once again, is surrounded by people who share her love for Ohio State and Cleveland sports.
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