MEMBERSHIP COORDINATOR

SUMMARY

Stansfeld is seeking a highly reliable, detail-oriented, and service-driven Membership Coordinator to support the member services function across our portfolio of clients. This role is critical to ensuring a seamless and professional member experience. The ideal candidate is someone who thrives in structured environments, values accuracy and follow-through, anticipates needs, and takes pride in being a trusted support resource for both members and leadership.

The Membership Coordinator is responsible for supporting member services for Stansfeld clients. The core functions of the role include but are not limited to: maintaining member database(s); corresponding with members via phone and email; collecting of renewal payments; administering office tasks; and assisting upper management with key functions as assigned. A typical day might involve handling incoming and outgoing emails, phone calls, and mail, as well as assisting with reports and other administrative tasks.

SCOPE OF WORK

Member Support & Communications

• Monitor and respond to member inquiries via ticketing system.
• Assist with membership renewals, login issues, and event registrations.
• Maintain accurate member records in the membership database.
• Deliver polite, courteous, and professional communication through email correspondence and telephone conversations with clients, their members, and prospective members.

Administrative Coordination

• Manage onboarding workflows for new members.
• Assist in coordinating committee and board meetings (agendas, minutes, scheduling).
• Perform standard administrative office tasks, such as filing, generating reports, and communicating office supply needs.

Project Management & Reporting

• Maintain timelines and trackers for projects and open tickets.
• Provide regular updates to the team and executive leadership.
• Review and proofread documents, forms, and communications for accuracy.
• Identify potential risks, missed steps, or inconsistencies and raise them proactively.

PROFESSIONAL SKILLS

This individual must possess the following skills:

• Exceptional attention to detail and organizational skills.
• Intuitive to individuals’ needs as well as the needs of the organization.
• Computer skills and the ability to learn new tasks and technology quickly.
• Capability to stay focused & self-start in a virtual environment.
• Excellent verbal and written communication skills.
• Active listening skills to accurately respond to inquiries and requests, and a genuine desire to meet the needs of others.
• Familiarity with event planning, virtual meeting coordination, and member onboarding processes is a plus.
• A team player with a proactive mindset and a high standard of professionalism.
• Prior experience working with associations, nonprofits, or membership-based organizations is preferred.

Experience & Background

• 1-2+ years of experience in an administrative, coordinator, or support role within a corporate or professional services environment, association management company, nonprofit, or similar structured organization.

• Prior experience supporting leadership, executives, or client-facing teams preferred.

• Experience with membership databases, CRM systems, event support, or association management platforms is a plus.

• Experience working in organizations with defined processes, deadlines, and multiple stakeholders strongly preferred.